Privacy Policy
 

1. Introduction
 

At Eden Workforce Consulting Sdn Bhd ("we," "our," or "us"), your privacy is of paramount importance to us. This Privacy Policy outlines our commitment to safeguarding your personal information, detailing how we collect, use, disclose, and secure your data when you interact with our website, services, or any other online or offline channels.
 

2. Scope of This Policy
 

This Privacy Policy applies to all personal data processed by us, including information collected from our website, mobile applications, online forms, events, and any other communications or interactions you may have with us. By accessing our website or using our services, you consent to the data practices described in this policy.
 

3. Information We Collect
 

3.1 Personal Data

We may collect the following categories of personal data:

- Identification Information: Full name, date of birth, gender, national identification number, and other demographic information.

- Contact Information: Email address, postal address, phone numbers, and other similar contact data.

- Professional Information: Job title, employer, industry, and other work-related details.

- Financial Information: Bank account details, payment information, and other financial data necessary for transaction processing.

- Sensitive Personal Data: Information such as racial or ethnic origin, political opinions, religious beliefs, or health data may be collected with your explicit consent, where required by law.
 

3.2 Technical and Usage Data

We collect data regarding your interaction with our website and services:

- Device Information: IP address, browser type and version, operating system, device type, and device identifiers.

- Usage Information: Pages visited, time spent on pages, links clicked, and other browsing data.

- Location Data: Geographic location data from your IP address or mobile device, where applicable.
 

3.3 Cookies and Similar Technologies

 

Our website uses cookies, web beacons, pixels, and other similar technologies to collect data that helps us understand user behavior, personalize content, and improve user experience. You can manage your cookie preferences through your browser settings, and you may choose to disable cookies. However, disabling cookies may limit your ability to use certain features of our website.
 

4. How We Use Your Information

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4.1 Service Delivery

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We use your personal data to provide the services you request, including:

- Account Creation: Setting up and managing your account, including authentication and user preferences.

- Service Provision: Delivering consulting services, processing transactions, and fulfilling any contractual obligations.

- Customer Support: Responding to inquiries, resolving issues, and providing customer service.

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4.2 Communication

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Your personal data is used to communicate with you effectively:

- Marketing Communications: Sending promotional materials, newsletters, and offers tailored to your interests. You may opt out of receiving marketing communications at any time.

- Service Notifications: Informing you about updates, changes, and important information related to the services you have subscribed to or expressed interest in.

- Surveys and Feedback: Requesting your participation in surveys or feedback sessions to enhance our services.

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4.3 Analytics and Improvement

 

We analyze the data we collect to:

- Enhance User Experience: Understand how our website and services are used, enabling us to improve user interfaces and functionalities.

- Personalization: Customize content, advertisements, and user experiences based on your preferences and behavior.

- Performance Metrics: Measure the effectiveness of our marketing campaigns, service delivery, and other operational metrics.

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4.4 Legal Compliance and Protection

 

Your data may be used to:

- Legal Obligations: Comply with applicable laws, regulations, court orders, or other legal processes.

- Fraud Prevention: Detect, investigate, and prevent fraudulent activities, security breaches, or any illegal activities.

- Legal Claims: Enforce our legal rights, including litigation, dispute resolution, and other legal processes.

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5. Information Sharing and Disclosure

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We may share your personal data under the following circumstances:

 

5.1 Service Providers

 

We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These providers are bound by contractual obligations to protect your data and use it only for the purposes specified by us.

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5.2 Business Transfers

 

In the event of a merger, acquisition, restructuring, bankruptcy, or other significant business transaction, your data may be transferred to or shared with the new entity or third parties involved in the transaction, subject to confidentiality obligations.

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5.3 Legal and Regulatory Requirements

 

We may disclose your data if required by law or in response to legal processes, including subpoenas, court orders, or government requests. We may also disclose information to protect our rights, privacy, safety, property, or the public's interest.

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5.4 Consent

 

Where you have provided explicit consent, we may share your data with third parties for purposes not covered by this policy. You have the right to withdraw your consent at any time.

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6. Data Security

 

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

- Encryption: Using encryption technologies to protect data in transit and at rest.

- Access Controls: Limiting access to personal data to authorized personnel only, based on their role and responsibilities.

- Security Audits: Conducting regular security assessments, audits, and vulnerability testing to identify and address potential risks.

 

Despite our efforts, no security measure is entirely foolproof. We cannot guarantee absolute security, and you are responsible for safeguarding your credentials and devices.

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7. International Data Transfers

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Your data may be transferred to and processed in countries outside your jurisdiction, where data protection laws may differ from those in your home country. We ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful mechanisms, to protect your data during international transfers.

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8. Your Rights and Choices

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You have several rights concerning your personal data, including:

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8.1 Access and Correction

 

You can request access to your data, ask for corrections, or update any inaccuracies.

8.2 Deletion and Erasure

 

You may request the deletion or erasure of your data under certain circumstances, subject to legal and contractual obligations.

 

8.3 Restriction and Objection

 

You have the right to restrict or object to the processing of your data, particularly in cases of direct marketing or profiling.

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8.4 Data Portability
 

You can request a copy of your data in a structured, machine-readable format, and where feasible, request the transfer of that data to another service provider.
 

8.5 Withdraw Consent

If processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
 

To exercise any of these rights, please contact us at [admin@ed3n.com.my](mailto:admin@ed3n.com.my). We will respond to your request within the time frame specified by applicable laws.

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9. Cookies Policy

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Our website uses cookies to collect information about how you interact with our content and to enhance your experience. Cookies help us:

- Remember Your Preferences: Store your preferences and settings, such as language, layout, and location.

- Analytics: Provide data that helps us understand website performance and user behavior.

- Advertising: Deliver targeted advertisements based on your interests and browsing behavior.

You can manage your cookie settings through your browser, where you can choose to accept or reject cookies. However, disabling cookies may affect your ability to use certain features on our website.

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10. Data Retention

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We retain your data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of data and the specific circumstances of its collection.

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11. Third-Party Links and Services

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Our website may contain links to third-party websites, services, or applications that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal data.
 

12. Children's Privacy

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Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as possible.
 

13. Changes to This Privacy Policy

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We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the revised policy on our website with the effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
 

14. Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
 

Eden Workforce Consulting Sdn Bhd
Email: admin@ed3n.com.my

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